Strengthen Loyalty with Real-Time Customer Recognition
You might not know when your customers are back on the market.
We do. OEMs often miss the chance to re-engage past customers, because they have no visibility into the moment a customer re-enters the active shopping phase.
40–60%
of customers may switch to another brand during their next purchase cycle. Even the most loyal customer base is vulnerable to change, and most of that movement happens before you ever hear from them.
Missed Signals
Past customers typically visit 3-5 competing brand websites before returning to yours—but you wouldn’t know this.
CRM Limitations
Traditional CRM data can't connect anonymous website visitors with their past actions unless they submit a lead form.
Lead Form Drop-Off
Returning customers rarely submit lead forms when they revisit, meaning they often go unnoticed.
Capture more leads without extra effort
Conventional marketing works well for customers who respond to your campaigns. But it misses the unengaged, anonymous visitors who could become valuable leads. Our solution fills these gaps by identifying anonymous visitors in real time, giving your dealership an edge without replacing the marketing you already run.
Deterministic approach
Identify customers who haven't been flagged in your CRM, expanding your lead pool and surfacing opportunities traditional methods overlook.
No clicks needed
Launch Labs captures visitors the moment they arrive. No clicks or actions required, so you engage buyers even if they never interact directly.
No forms or cookies required
We identify visitors automatically and engage them with relevant content before they ever think about a form.
Engage past customers the moment they re-enter the market
With Launch Labs you capture leads you'd otherwise miss. Our technology enhances your current strategy, helping you retain more loyal customers and gain an edge over the competition.